This Privacy Policy explains how Istria Luxe Hotels d.o.o. (hereinafter: the Company) handles personal data in connection with the website artegnana.com and the accommodation services of B&B Artegnana 1798. By using this website, you acknowledge that you have read and understood this Privacy Policy.
1. Data Controller
Istria Luxe Hotels d.o.o., Ul. Vincenta iz Kastva 2, 52429 Grožnjan, Croatia is the data controller within the meaning of the General Data Protection Regulation (GDPR).
For all inquiries related to personal data, you can reach us at info@artegnana.com.
2. Data We Collect
This website does not directly collect or process personal data. The website does not contain contact forms, user registration, or any other mechanism for submitting personal information.
When you make a reservation, your personal data (such as name, email address, phone number, and payment details) is collected and processed by a third-party booking platform. The Company accesses this data through the booking platform solely for the purpose of fulfilling your reservation.
If you contact us directly via email or phone, we may receive your name, email address, and phone number as part of that communication.
3. How We Use Your Data
Personal data received through the booking platform or direct communication is used exclusively for the following purposes:
- processing and managing your reservation — legal basis: performance of a contract (Art. 6(1)(b) GDPR)
- communicating with you regarding your stay — legal basis: legitimate interest (Art. 6(1)(f) GDPR)
- fulfilling legal and regulatory obligations — legal basis: legal obligation (Art. 6(1)(c) GDPR)
We do not use your data for marketing purposes unless you have given explicit consent (Art. 6(1)(a) GDPR).
4. Third-Party Services
This website uses the following third-party services that may process data independently:
- Booking platform — reservation data is collected and processed by our third-party booking provider, which operates under its own privacy policy and terms
- Google Fonts — fonts are loaded from Google servers, which may log your IP address in accordance with Google's privacy policy
- OpenStreetMap — map tiles are loaded from OpenStreetMap servers, which may log access data in accordance with their privacy policy
The Company does not sell, rent, or otherwise share your personal data with third parties for their own purposes.
5. Cookies
This website does not use cookies for tracking, analytics, or advertising purposes. Only technically necessary cookies may be set by your browser or third-party services embedded on the website (such as the booking engine). These are essential for the proper functioning of the service and cannot be disabled.
6. Data Retention
Personal data received through the booking platform is retained for the duration required to fulfill your reservation and to comply with applicable legal obligations (such as tax and accounting requirements). Data from direct communication (email, phone) is retained only as long as necessary for the purpose for which it was provided.
7. Your Rights
Under the General Data Protection Regulation (GDPR), you have the right to:
- access the personal data we hold about you
- request correction of inaccurate data
- request deletion of your data
- restrict or object to processing
- data portability
- withdraw consent at any time
To exercise any of these rights, please contact us at info@artegnana.com. You also have the right to lodge a complaint with the Croatian Personal Data Protection Agency (AZOP).
8. Contact
For any questions or concerns regarding this Privacy Policy or the handling of your personal data, please contact us at:
Istria Luxe Hotels d.o.o.
Ul. Vincenta iz Kastva 2
52429 Grožnjan, Croatia
info@artegnana.com